FAQS

Frequently Asked Questions

FAQs for Pet Owners

From the left toolbar, click on the header My Pets. When you see the list of your pets on the main screen, go to the top right and click ADD PET. Enter all required fields marked by and asterisk. Be sure to add your pets profile picture in Choose Profile Image.

From the left-hand toolbar select My Pets, click on the Docs icon, look to the right for ADD Documents, click choose file and select your picture or video from your desktop. Click Submit.

Click the Appointments heading, scroll down to where it says Create New. Follow the prompts as listed. Click Check Providers Availability for available appointment slots. Highlight your preferred time, scroll down Book Appointment to confirm your selection.

From your Dashboard find your upcoming appointment at the top of your screen. On your appointments line look for a button that says PAYMENT. This is how you view the cost of the appointment and how you pay for the visit before the appointment can reserved.

Go to visit.vetnow.com and from your sign-in screen, look beneath the password box for Forgot Password?. Click this link to reset your password using your login email address.

From your Dashboard, identify your upcoming appointment. If you have not yet paid, please locate the PAYMENT button to pay for the upcoming appointment. If you have not yet paid, you cannot enter the appointment. Next, click on ENTER WAITING ROOM. Your veterinarian will then need start the appointment from his/her screen. When you see the icon bar show up, be sure to click on the blue play button to start your appointment.

Please check the following: 

  • Is your camera turned on?
  • Is your camera in use in another program? If so, you must turn off your camera in all other programs for it to be used by your virtual appointment.
  • Have you entered a payment? If not, locate the PAYMENT button on your Upcoming Appointment.
  • Are you more than or equal to 10 minutes late for your scheduled appointment? 
  • Do you have your profile’s time zone correctly entered?
  • Are you using Google Chrome? If not, please download Google Chrome (PC or Mac) and try again.

For best performance we recommend Google Chrome (version 80 or higher).

Yes, VetNOW app is available on the Apple App Store. Search for ‘VetNOW’.

For Android, we recommend that you use Google Chrome browser to access VetNOW.

Google Browser app is recommended for Android based smartphones, tablets and laptops. For Apple iPhone/iPad, we recommend that you use VetNOW app from Apple App store.

From your left toolbar, click the Appointments heading, scroll down to where it says Create New. Follow the prompts as listed. Click Check Providers Availability for available appointment slots.

Use your sound settings program on your device/workstation to confirm that your microphone is available and is not muted.

  • Camera is not connected
  • Camera is not supported
  • Camera cover is closed
  • Camera privacy setting is not authorized for the web browser
  • Camera is being used by another application (ex zoom)

From your left toolbar, click on Appointments, scroll down to Past Appointments. Locate which appointment you are wanting to review. Look to the right side of the screen and identify the column for Action and click on the eye icon to view Meeting Details.

Call your veterinarian’s office.

Call your veterinarian’s office.

Payment by way of credit card is necessary before a scheduled appointment can begin. Click on the PAYMENT button on your scheduled appointment to enter your credit card payment.

After you have successfully paid for your upcoming appointment, a new button will appear on your appointment line that says ENTER WAITING ROOM 5 minutes prior to your scheduled appointment. Click on this button to enter into the virtual waiting room.

Yes, our team is constantly working on making the application work on other browsers. Look out for updates on our website.

Call your veterinarian’s office.

We recommend that you visit the website to login and confirm your information under your profile.

Depends on your veterinary clinic. Please check with your veterinarian.

Yes. You can upload a saved picture of your pet, or click on START CAMERA within your pet’s profile to take a picture of your pet.

Confirm you have access to the internet. Visit vetnow.com for maintenance messages.

FAQs for Veterinarians

Everywhere you see the word, Provider, this means veterinarian.

Our chief medical officer is prepared to handle any questions or concerns centering around the medical advice given during a specialty appointment. Please contact info@vetnow.com and be sure to list the visit date, your clinic, the veterinarian in charge of the case, patient’s name, and the specialist you saw, as well as a description of your concern. Our chief medical officer will respond with next steps.

From the left toolbar, click on the header My Clients. Identify the client that you would like to add the pet to and click on DETAILS. Scroll down to the list of pets registered to this client and click on ADD PET.

From the left toolbar, click on the header My Clients. Look to the right side of your main screen and identify a button labeled ADD CLIENT.

From the left toolbar, click on the My Clients. Identify the Client that owns the patient in question and click on DETAILS. Identify the pet from the list at the bottom of the screen, and, under the column, Action, click on the DETAILS button. On the right side of the screen identify and click on the button labeled ADD DOCUMENT.

From the left toolbar, click on the Appointments heading, scroll down to where it says Create New. Follow the prompts as listed. Click Check Providers Availability for available appointment slots. Highlight your preferred time, scroll down to Book Appointment to confirm your selection.

We have a list of consultation prices available on our website. You will also be prompted to pay for the consultation at the time of booking.

For best performance we recommend Google Chrome (version 80 or higher).

We recommend that you use Chrome browser on your workstation/laptop to conduct your virtual visits.

We recommend that you use Chrome browser on your workstation/laptop to conduct your virtual visits.

We recommend that you use Chrome browser on your workstation/laptop to conduct your virtual visits.

From your left toolbar, click the Appointments heading, scroll down to where it says Create New. Follow the prompts as listed. Click Check Providers Availability for available appointment slots.

Please check the following:

  • Is your camera turned on?
  • Is your camera in use in another program? If so, you must turn off your camera in all other programs for it to be used by your virtual appointment.
  • Are you more than or equal to 10 minutes late for your scheduled appointment?
  • Do you have your profile’s time zone correctly entered?
  • Are you using Google Chrome? If not, please download Google Chrome (PC or Mac) and try again.
  • Have you updated your state veterinary license with us?

Use your sound settings program on your device/workstation to confirm that your microphone is available and is not muted.

Use the camera settings program on your device/workstation to confirm that your camera is available and is working.

Go to visit.vetnow.com and from your sign-in screen, look beneath the password box for Forgot Password?. Click this link to reset your password using your login email address.

From your Dashboard, identify your upcoming appointment. If you have not yet paid, please locate the PAYMENT button to pay for the upcoming appointment. If you have not yet paid, you cannot enter the appointment. Next, click on ENTER WAITING ROOM. Your veterinarian will then need start the appointment from his/her screen. When you see the icon bar show up, be sure to click on the blue play button to start your appointment.

From your Dashboard, you will see heading for Past Appointments. You can scroll through this list and click on PATIENT INFO and VISIT SUMMARY to look through information.

From your left toolbar, click on Appointments, scroll down to Completed Appointments. Locate which appointment you are wanting to review. Look to the right side of the screen and click on PATIENT INFO and VISIT SUMMARY.

From your Dashboard, identify your upcoming appointment. Next, click on ENTER WAITING ROOM. When you see the icon bar show up, be sure to click on the blue play button to start your appointment. Your client will have to also hit the play button on their toolbar to officially start the appointment.

Payment by way of credit card is necessary before a scheduled appointment can begin. Payment for specialty appointments is integrated into the booking process. In order to confirm an appointment with a specialist, we require payment by way of credit card as prompted during the booking process.

After you have successfully paid for your upcoming appointment, a new button will appear on your appointment line that says ENTER WAITING ROOM 5 minutes prior to your scheduled appointment. Click on this button to enter into the virtual waiting room.

Yes, our team is constantly working on making the application work on other browsers. Look out for updates on our website.

Clinic code is listed under MY CLINIC.

Go to provider.vetnow.com, and from your sign-in screen, look beneath the password box for Forgot Password?. Click this link to reset your password using your login email address.

We recommend that you visit the website to login and confirm your information under your profile.

You schedule directly with the specialist according to their schedule availability as displayed in VetNOW’s scheduling process.

Yes. You can upload a saved picture of your pet, or click on START CAMERA within your pet’s profile to take a picture of your pet.

Confirm you have access to the internet. Visit vetnow.com for maintenance messages.